Remote Support

One of the more critical components of managed IT services is remote support. These tools enable IT support representatives and specialists to sit at their consoles and connect to a remote computer over the internet in order to work on their remote support system. When combined with remote support software applications, they can be extremely useful. No matter where a network or operating system is located, individuals have access to desktops, mobile devices, and servers in order to control or troubleshoot them.

When it comes to servicing the client or customer, Cloud1Networks managed IT services and support can meet the expectations of your clients and customers so that you can focus on the most important thing – your business. Clients have become increasingly mobile while IT systems continue to grow more complex. As a result, maintaining and monitoring your bottom line is becoming increasingly more difficult. Additionally, security requirements across clients and industries are rarely uniform which further complicates matters.

Our Remote Services and Solutions

With a remote support system that is appliance-based, small and medium sized companies now have the capability for accessing and fixing almost any device or system remotely from just about anywhere. At the same time, your sensitive data and information as well as system access is protected by a secure firewall. Cloud1Networks remote solutions provide you and your company with:

  • Additional mobility
  • Collaboration capabilities
  • Increased security
  • Multi-platform flexibility

In the meantime, you will be saving money and time by partnering with Cloud1Networks and our virtual support specialists. Our comprehensive remote support service packages include remote back-up, data storage, management, and monitoring and can be customized to fit the needs of your small or medium sized business.

Addressing Privacy Issues

One of the biggest concerns for business end-users is privacy. Consequently, one of the most commonly used remote support tools are those that enable desktop sharing. While absolute trust is the biggest obstacle that we have to contend with as a remote support service provider, we ensure that this will never be a problem by putting specific safeguards in place. The bottom line is that you can rest assured that your privacy will always be safe and secure.

How You Benefit

In addition to saving you money and time, having our virtual support team in your corner will provide you with the following benefits:

  • Connections are safe and secure
  • Reduces downtime
  • Save on travel expenses and time on the road

The goal of remote support technology is to reduce the costs involved in the operation of help-desk centers. Today’s technology enables our remote support specialists and technicians to assist customers as though they were face-to-face. Additionally, direct intervention within these systems is now possible with tools like desktop sharing, live chat capabilities, and VoIP (Voice over Internet Protocol). There are a host of services we provide with remote support so just give us a call and get more information about our quality IT support services. We’re waiting to assist you.

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